FAQ
To help you better understand Marketly LLC’s shopping process and services, we have compiled a list of Frequently Asked Questions. If you encounter any other issues while shopping, please feel free to contact us at any time.
- What products do you sell?
We primarily sell bedding products, including—but not limited to—bed sheets, duvet covers, comforters, blankets, and other related bedroom home goods. - How long does it take to process an order after it has been placed?
Typically, orders enter the processing workflow as soon as possible after payment has been successfully completed. Specific processing times may vary slightly depending on order volume, inventory status, or holiday schedules. - Do you offer international shipping?
Currently, we only support shipping within the United States. The shipping coverage displayed on the checkout page is limited to U.S. domestic addresses; we do not currently support international shipping. - Can I change my shipping address after placing an order?
If your order has not yet shipped, please contact us as soon as possible to request an address change. If the order has already entered the shipping process, we may be unable to modify the address. - Can I return an item after it has been opened?
Yes. According to our refund policy, you may request a return for products that have been either opened or remain unopened, provided they meet the applicable return conditions and time limits. - How long does it take to process a refund?
Once we have received your returned item and it has passed our inspection, we will typically process the refund within the standard timeframe. The actual time it takes for the funds to appear may be subject to the processing cycles of your original payment provider. - What should I do if I receive a damaged item?
If you receive an item that is damaged, incorrect, or missing, please contact our customer service team as soon as possible. Please provide your order number and relevant photographs, and we will assist you in resolving the issue.
