REFUND POLICY

At Marketly LLC, we value customer satisfaction and want you to be completely happy with your bedding purchase. If you are not satisfied with the items in your order, you may request a return, exchange, or refund in accordance with the policy outlined below.

1. Return Period
   Customers may submit a return request within 30 days of receiving their items. Requests submitted after this period may not be accepted.
2. Return Eligibility
   To enhance your shopping experience, we accept returns for items regardless of whether they have been opened or remain unopened.
   However, returned items should be kept as intact as possible; they must not exhibit severe human-induced damage, obvious signs of heavy use or abuse, missing components, or any condition that prevents proper inspection or resale.
3. Situations Eligible for Refund or Exchange
   You may request a return, exchange, or refund under the following circumstances:
   You received the wrong item.
   The item was damaged during shipping.
   The item has obvious quality defects.
   The item does not match the order description.
   You are requesting a return for personal reasons within the designated return period, provided the item meets the return requirements.
4. Situations Not Eligible
   Refund or return requests may not be accepted under the following circumstances:
   The request is submitted after the designated return period has expired.
   The item exhibits severe human-induced damage.
   Important accessories or major components of the item are missing.
   The item is obviously soiled or damaged due to reasons unrelated to product quality, rendering it impossible to inspect or verify.
5. Return Process
   If you need to return or exchange an item, please follow these steps:
   Contact us via email at baker@marketly.space
   or by phone at +1 (216) 628-0768;
   Provide your order number, the name or email address used when placing the order, and the reason for the return;
   If the item is damaged or incorrect, please attach relevant photos for our review;
   Once confirmed by our customer service team, we will provide you with further return instructions;
   Please ship the item back to the designated return address as instructed.
6. Return Address
   Return Address: 1812 Chimney Ln, APT 1B, Kettering, OH 45440
7. Refund Processing Time
   Once we receive the returned item and complete our inspection, we typically process the refund within 5–10 business days.
   The refund will be issued back to the original payment method used when placing the order. The actual time required for funds to be credited may vary depending on the processing cycles of the specific bank, credit card issuer, or payment platform involved.
8. Exchange Policy
   If you wish to exchange an item, please contact us first to confirm product availability and eligibility for exchange. Once your exchange request has been reviewed and approved, we will assist you with the subsequent arrangements.
9. Shipping Fees
   If a return is necessitated by product quality issues, an incorrect shipment, or damage incurred during transit, the associated return shipping costs will typically be borne by us or handled on a case-by-case basis.
   If a return is requested for personal reasons, the return shipping costs will typically be borne by the customer.